Support

Support at Wabbit is not a call center — it is us, replying to email. What you get depends on which Tome tier you are on.

Self-Serve Tiers

Free, Solo, Studio, standalone Craft packs, and other self-serve bundles come with documentation and email support. Write to hello@wabbit.com and we will reply best-effort within 1–2 business days. There is no ticket queue and no tiered SLA — just a real person reading what you sent.

Agency & Commerce

Agency and Commerce tiers are set up through a request-access conversation, not a checkout button — see Tome Pricing. Support terms for those tiers are agreed as part of that same conversation. They are not fixed here because they are scoped to what you are actually running.

What We Don't Promise

No phone support, no scheduled calls — that is deliberate, not a gap we have not gotten to. Everything runs async, in writing, so there is a record and you are not stuck waiting for an appointment. We also do not promise a specific uptime or SLA on the registry itself — that posture is covered in the Tome License and on the Continuity page.

Reach Us

hello@wabbit.com — for anything Tome-related: installs, billing, a question about what a pack does, or something that looks broken.

About This Page

Response-time targets and tier boundaries will evolve as the customer base grows — when they change, this page changes first. If you need something answered now, email us — we read it.

Current as of July 2026.