Refund & Return Policy

This page collects the refund and return terms for everything Wabbit sells in one place. Each product line has its own policy, detailed below. These terms are part of, and read together with, our Terms & Conditions.

Digital Products & Returns

Everything Wabbit sells is delivered digitally: courses, Tome plans and packages, marketplace items, subscriptions, and professional services. Nothing physical ships, so there is nothing physical to send back — for digital purchases, a "return" takes the form of a refund under the terms on this page. We do not currently sell physical goods; if that ever changes, those items will carry their own return terms at the point of sale.

Courses & Wabbit EDU

We offer a 90-day unconditional money-back guarantee for all students who have not progressed past the Foundations module in Wabbit EDU, in either a linear or non-linear manner.

Once you have progressed past that point, you can still receive a full refund by contacting support within 90 days of your purchase with the following three things, which we use to determine that you genuinely put the strategies taught in Wabbit EDU to work:

• A completed website, with all components taught in Wabbit EDU active and set up properly, including a diagram that accurately represents your funnel.
• Proof of implementation of EMS automation, along with documentation showing the CTR for your campaigns, copies of each email from the sequence, and screenshots of your automation setup.
• Documentation proving proper implementation of Google Analytics, plus segmented traffic reports showing your inbound traffic from all sources.

If you have completed the course material, spoken to our happiness engineers, have proof of these three things, and are still unsatisfied with your purchase, we will issue you a full refund immediately.

Tome Plans & Subscriptions

If you buy a self-serve annual Tome plan or the Craft Library subscription directly through checkout, you can request a full refund within 14 days of purchase, no questions asked. After 14 days, the subscription runs to the end of its term. Cancelling stops renewal, and, as covered in the Tome License, anything you have already installed or vendored stays yours regardless.

Plans set up through a request-access conversation (Agency, Commerce) have refund terms agreed as part of that conversation, not this policy.

Marketplace One-Time Purchases

Standalone marketplace purchases made directly through checkout — Craft packs, themes, and similar one-time items — carry the same 14-day, no-questions-asked refund window as self-serve plans.

Monthly Subscriptions & Care Plans

Monthly subscriptions, including site Care plans, are non-refundable items that you may cancel at any time. When you cancel, the subscription runs to the end of the current billing period and does not renew. We do not issue partial or prorated refunds for unused time in a billing period.

Consulting & Contract Work

For consulting or other contract work — design, web development, marketing, and similar engagements — we do not offer refunds once development begins. The terms of your engagement, including any deposit and payment-schedule provisions, are outlined in detail in your contract with us, and that contract governs.

What Happens to Access

When a digital purchase is refunded, the access that came with it — course enrollment, registry entitlements, subscription benefits — is revoked. For Tome packages, code you have already installed or vendored remains governed by the Tome License.

Requesting a Refund

To start a refund request, contact us at hello@wabbit.com or through our Support page within the applicable window, from the email address used at purchase, and include your order details.

Approved refunds are issued to the original payment method through our payment processor. Most refunds appear within 5–10 business days, depending on your bank or card issuer.

This Refund & Return Policy was last updated – July 2026.